IT Service Continuity Management

With an established IT Service Continuity Management (ITSCM) with the basic elements of IT emergency preparedness and IT emergency response, you are well prepared for critical IT incidents. We can assist you with this.

Almost all critical business processes of a company today are dependent on a functioning IT. The prolonged failure of IT infrastructures, IT systems or applications often has fatal consequences for business capability, even threatening the very existence of the company. The requirements for business continuity are therefore always also requirements for IT service continuity. Through an established IT Service Continuity Management (ITSCM) with the basic elements of IT emergency preparedness and IT emergency management, you are well prepared for critical IT incidents. The IT services required for their business operations are not interrupted or are interrupted only for a short time, during the transition to an IT emergency operation, and the economic existence of their company remains secure even in the event of a major loss event.

By implementing IT Service Continuity Management, you send a clear signal of reliability, including the occurrence of a critical IT incident, to customers and contract partners.

Consulting Service

Together with you, we develop individual solutions in this complex IT environment that are tailored to your requirements. In doing so, we naturally also consider the corresponding interfaces to other management disciplines such as Business Continuity Management, Information Security Management (ISM), Crisis Management (CM), etc. With our many years of experience, we support you in the introduction, further development or evaluation of your existing IT Service Continuity Management System. Our approach is based on internationally recognized standards (ISO 27031 and BCI Good Practice Guideline) as well as the best practice of our many years of project experience.

ITSCM-Implementation and Life Cycle

Our professional consulting team will support you in the further development or implementation of your ITSCM. Our consulting services are fundamentally based on our Controllit AG Best Practice Model. Of course, we also adapt our consulting services individually to your needs.


When implementing projects, our IT experts always focus on building up "in-house" know-how. Our goal is that during the implementation of the project they learn the necessary knowledge about the management process from us and can then put what they have learned directly into practice.

New processes do not always only meet with undivided positive feedback. Internal scepticism can best be resolved, according to our long experience, by creating a corresponding awareness among employees. According to the quote by Antoine de Saint-Exupéry "If you want to build a ship, don't drum up men to collect wood, assign tasks and divide the work, but rather teach the men the longing for the wide, endless sea". We are also happy to help them prepare and carry out awareness activities.

  What is ITSCM IT Service Continuity Management?

ITSCM as a management process proactively plans all aspects necessary for the continuation, restart or recovery of your IT infrastructure, IT systems or applications. In support of and in coordination with the BCM process, risks for IT services are reduced and the restart of IT services is planned, prepared and tested. ITSCM thus strengthens the resilience, continuity and stability of your critical IT services. ITSCM is part of Business Continuity Management (BCM) with a focus on IT failure.

  What is the goal of IT Service Continuity Management?

  • Ensuring the availability of the necessary IT infrastructures, IT systems or applications even in the event of a critical IT incident or IT emergency 

  • Minimizing risks that can lead to critical IT incidents or IT emergencies

  • Strengthening the resilience, continuity and stability of your critical IT services against external influences.

  • ​Creation of security for customers and contractual partners

  Which advantages do companies have with an established ITSCM?

  • Avoidance or minimization of downtime of critical IT services, which affects business processes

  • Minimization of and reduction in restart times

  • Reduce current and future threats and provide effective response processes

  • Strengthening the resilience of IT

  • Compliance with legal, regulatory and customer requirements

  • Proven resilience to customers and suppliers 

  What is the difference between ITSCM and ISM?

ITSCM as an integral part of your organization, regardless of type or size, gives you the ability to deliver IT services at an acceptable level predefined by the BCM despite a critical IT incident. ITSCM focuses exclusively on the availability of IT services that support or provide time-critical business processes.

Information Security Managements (ISM) is a management system that provides processes for the protection of information, regardless of its type and origin. In addition to availability, ISM defines further security objectives such as confidentiality, integrity and authenticity of data.

ISM is responsible for normal operation, therefore it must be agreed with ISM which scenarios are dealt with in the ITSCM and which scenarios are the responsibility of ISM or IT operations.


The cost of our support varies greatly from project to project, so we can not give any specific details here, but we support companies of almost any size, from small businesses to medium-sized and large enterprises. Please contact us and we will find a price range that suits your needs and requirements.


What does ITSCM mean?
ITSCM as a management process creates organisational and personnel structures for the avoidance but also for the management of critical IT incidents. With an established ITSCM you are able to: 

  • react to critical IT incidents in a structured manner 

  • ensure IT emergency operation

  • to restart their IT infrastructures, IT systems or applications.

Why is ITSCM so important?
When IT / IT infrastructures fail, the time factor plays a major role. The longer the necessary IT services for the critical business processes are not available, the higher the financial and / or reputational damage. In some companies the time window until the existence of the company is threatened is very small. An established ITSCM reduces the probability of ITSCM damage scenarios occurring, creates structures to cope with critical IT incidents and gives them the security to restart the IT within the defined time window.

I already have BCM. Do I still need ITSCM?
This question can be answered with a clear yes. BCM determines the time-critical business processes of a company and ensures that they can be continued in the event of an incident. ITSCM ensures the availability of the IT services required for time-critical business processes. While BCM as a holistic management process for the failure of IT / IT infrastructures "only" plans manual bridging measures, ITSCM deals with the maintenance of the availability or the fastest possible restart of IT infrastructures, IT systems or applications.

I already have ISM. Do I still need ITSCM?

This question can also be answered with a clear yes. Information Security Management (ISM) has the goal of protecting all information of a company, no matter what kind or origin. ISM proactively plans the prevention of security incidents or the violation of defined security objectives such as confidentiality, integrity, availability and authenticity. These are therefore requirements for normal operation. Separate plans for dealing with security incidents are not normally created. Very often a dangerous gap arises here. The ITSCM organisational structures and the plans for alerting and managing critical IT incidents can of course also be used to manage security incidents.