ITSCM IT Service Continuity Management

Our process model for IT Service Continuity Management is based on our many years of project experience and the best practice models in the industry. On the following pages, we describe the individual stages of the model, which aims at an established ITSCM in your company.

A life without today's information and communications technology (ICT) is hard to imagine. Yet time and again IT outages occur, some of which are perceived by the public, for example, when ATMs breakdown, check-in at the airport is delayed, incorrect interest calculations are sent, or mobile phone conversations are impossible.

The aim of the ITSCM process is to make it possible for an organisation to provide – after an outage of IT services based on an IT emergency – an IT service level that has been determined and agreed (upon) in advance(,) which supports the minimum requirements of the business. Since 2011 an international standard for IT emergency planning (ITSCM) has been available in ISO 27031. Its title alone “Information technology – Security techniques – Guidelines for information and communication technology readiness for business continuity” already indicates that a close cooperation should exist between the BCM and the ITSCM disciplines within an enterprise.

We take these interface problems into account in our ITSCM process model. Our ITSCM process model aims to define a project of establishing the ITSCM process within an enterprise. Apart from our experience *that *bases on* (of/ that is built upon) more than 20 years of consultancy activity, the concepts of our model are continually reviewed against requirements from the process descriptions of ITIL's “ITSCM”, from information security (especially from ISO 27001) and from standards such as the German BSI Standard 100-4 “Emergency Management”.

ITSCM method