Melon reporting - green outside, red inside
This is where the blog posts of Birthe Christiansen from the BCM Academy GmbH, our subsidiary, will be published.
The biggest mistake is to stick to mistakes. Testing and practicing" should lead to getting better in the BCM system! BC managers should promote a good error culture here ...
Do you know it too? You hand in a project report for the executive floor and have decided on a traffic light system for the visualization. Sure, in many areas we are "green" on the road, everything is still in time, the progress is impressive. However, there are still some points where things are stuck, the traffic light shows "orange" or even "red" for "completely out of time" or "standstill".
"We can't give the report up like this..."
Before the report goes to the top, the direct superior looks at it once more ... the red allergy shows itself. "Change the report, we can't give it up like this," they say. That's how the so-called "melon reporting" is created.
This could be an indicator that the error culture in the company still has potential for development. Of course, everyone likes it when things are running smoothly and there are no stumbling blocks - but mistakes made or rough edges offer great potential for improvement. There are certainly also companies in hazard-critical areas where mistakes immediately lead to critical media reports or legal proceedings. Nevertheless, mistakes show to what extent one can improve.
"For making mistakes, there's even a life cycle step!"
When implementing a BCM system, there is even a dedicated lifecycle step, the "validation phase". In this phase, the BC Manager should complete the following points:
Review and adjust
This phase is extremely important and is left out by some - testing is rejected as "too expensive" or "too complex".
This is annoying for several reasons. Firstly, the BC Manager has invested so much work - and therefore money - in all the preceding lifecycle steps, talked to departments, written plans ... but nobody knows whether they actually work.
"The viability of the BCM system should be ensured."
The validation phase is thus intended to ensure the viability of the BCM system and to keep all documents "up to date".
A decisive step in this process is the testing of the plans. The departments test together and in a simulated environment whether the written down measures, resources and work steps actually work.
Such a test in a not "real" situation may therefore please show a lot of red crosses - all this is the potential for improvement for our BCM system and for our "Plan B", the case of emergency. And all these red crosses do not happen to us in a real emergency or a real crisis.
With properly documented tests and action plans to improve the points found, we do not need to fear the next audit.
#bcmacademyhh - #planb - #goforresilience - #goodmistakeculture